Wipro Off Campus Drive | For Customer Service Representative

Wipro Off Campus Drive:- Wipro Hiring freshers for Customer Service Representative and Check Below Details & Eligible Candidates can apply for this position. The detailed eligibility and application process are given below.

Wipro Recruitment Drive 2022

Qualifications For Wipro Customer Service Representative

Graduates in B Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Math’s Hons & Eco Hons)

Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience

Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12^th Pass out)

Roles & Responsibilities For Wipro Drive 2022

Experience 0- 2 yrs

Excellent communication skills

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MS Office

Defined career roadmap which offers growth opportunities

Performance based incentive program**

Investment in talent development and skills enhancement

Work life balance with 5 day work week

Collaborative environment with best in class professionals

Focus on colleague engagement

Depends on Process/Client alignment

Your Impact as a Customer Service Representative

Customer Service through calls, Chats & emails

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort

Maintain Internal & Client level delivery quality on calls, chats & email conversations

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation & follow-up

Identify, share and support operational improvements.