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Sutherland Jobs
| Company Name | Sutherland |
| Job Profile | Associate |
| Experience Required | Freshers |
| Work Location | Work At Home ( Chennai ) |
| Qualifications | Any Graduate |
| Batch Eligible | 2019, 20, 21, 22, 23 |
| Salary | Up To 4. LPA* |
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About Sutherland
Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back office and customer-facing solutions that support the entire customer life cycle.
Responsibilities And Description
- Review open accounts from the daily Ageing report
- Monitor and maintain the assigned accounts – Receivables (Outbound/Inbound in a professional manner), account adjustments and customer reconciliations
- Handle payments and queries and timely follow-up on payment arrangements
- Monitor customer payments activity to ensure receivables are collected in a timely manner
- Ensure timely escalation in case of no response.
- Provide customer service with regards to sending statements, process customer refunds, and process account adjustments and resolves client-billing problems and applying good customer service in a timely manner
- Identify issues attributing to account delinquency and discuss them with customers and escalate with client
- Assists with the cleanup of UC’s (unapplied credits), short paid invoices
- Send Dunning letter to customers to make the payment of delinquent accounts
- Communicate & follow up with Sales/Operations department regarding customer accounts on a timely basis
- Update Daily/Weekly trackers and perform self-quality check
- Adherence to Control and Compliance
- Act as a liaison between Customer, Billing and various internal departments to ensure smooth flow of transaction and resolution of issues if any
- Follow and update the Standard Operating Procedure (SOP)
- Active participation in Learning & Development.
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Qualifications And Requirements
- Any Graduate from any stream.
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